How to calculate shipping cost ?
For new orders shipping cost can only be determined upon checkout. (This excludes standard shipping within the U.S)
When to receive my order ?
We ship via United States Postal Service standard shipping, which takes 2-9 business days for domestic orders; international order can take 2-4 weeks depending on the shipping method chosen. Faster shipping can be chosen during checkout at the expense of the customer.
My order has shipped, but my USPS tracking number doesn't show any information.
Please allow 1-2 days after your order has shipped for updated tracking information to appear.
How long does it take for Customer Service to respond to my email?
Please allow Customer Service 1-3 business days to respond to your email.
Can I place an order over the email?
Orders cannot be made over the phone; you must go on to www.r3fine.com to place an order